2026-09-21
This update improves widget appearance customization with configurable color styles
【Improved】Widgets now support customizable appearance color styles
👋 Welcome to the 松野客服 Product Updates
Quickly view new updates and improvements to 松野客服
2026-09-18
This update adds support for multiple workspaces and improves the account and preferences menu to better support different visitors and work scenarios
【New】Users can now set up multiple workspaces to support different visitors and work scenarios
【Improved】Improved the styling of the account and preferences menu for a better settings experience
2026-09-11
This update adds Email channel integration and customizable knowledge base groups for more flexible service and knowledge management
【New】Added support for integrating the Email channel
【New】The knowledge base now supports custom groups based on business needs
2026-08-25
New ignore reply and QR code features improve conversation handling and visitor access
【New】Added an “Ignore Reply” feature that moves conversations requiring no immediate response to “Replied”
【New】Chat links can now be generated as QR codes, allowing visitors to scan and enter the conversation
2026-08-20
This update enhances Autopilot, live agent handoff, multilingual branding, and conversation insights
【New】Brand names can now be customized by language and displayed accordingly on the visitor side
【New】AI can now automatically generate conversation summaries and FAQs for closed conversations
【New】Reports can now analyze common questions in Autopilot and live agent conversations
【New】Visitors can now be transferred to a live agent when they request live support
【New】Visitors can now be transferred to a live agent when Autopilot cannot answer their questions
【New】A Live Agent entry point can now be enabled and displayed in real time in the visitor-side chat window
【New】Autopilot can now prompt users to reply when it cannot identify their intent
【New】Handoff confirmation messages can now display the agent’s nickname after a successful transfer
【Improved】Improved Autopilot’s safe-response mechanism to automatically trigger a fallback reply when visitors send private or sensitive information
2026-08-18
This update simplifies agent account creation and improves the display experience for Copilot suggested replies
【New】Agent accounts can now be created directly with an email address and password, without requiring email confirmation
【Fixed】Fixed an issue where the Copilot suggested replies area obscured user reply content
2026-08-06
Added custom domain configuration and further improved the visitor experience
【New】Added support for custom domain configuration, allowing visitors to access the website widget and chat page through your own domain
【New】Improved several known issues to further enhance the overall user experience
2026-07-28
This update improves conversation management, Quick Replies, and report filtering to boost agent efficiency
【New】When deleting a profile, you can also delete its associated visitor conversations
【New】Added the option to hide conversations; hidden conversations will no longer send message notifications
【New】Quick Replies can now be viewed and used directly from the chat sidebar
【New】Quick Replies can now be sorted in ascending or descending order
【New】Conversation Records and Reports - Human Agents now support filtering by hour, minute, and second
2026-07-23
This update improves agent collaboration, data analytics, and the visitor support experience
【New】Users with organization-wide data access can join conversations directly from the “All” conversation list
【New】Quick Replies now support bulk import, with up to 500 entries per import
【New】Added “Visitor Analytics” to Reports for better insights into visitor trends
【New】Message timestamps now support multiple time zones and are displayed based on the device’s local time zone
【New】Added an option to open the website widget directly, making it easier for visitors to start a conversation
2026-07-22
This update improves agent follow-up efficiency, enhances intelligent reply capabilities, and delivers a smoother, more reliable conversation experience
【New】Added a Preview button to the chat page
【New】Added proactive follow-up settings for inactive visitors
【Improved】Conversation list filters are now saved in the browser, reducing repetitive setup
【Improved】AP Replies now support image recognition, with the underlying model upgraded to Qwen3.7-Plus
【Improved】Updated the server-side conversation creation API to include the message send
【Fixed】Fixed an issue where a visitor’s avatar changed after editing their display name and reverted after switching conversations